Replacement of all faulty goods
Faulty or damaged goods can be returned to our warehouse and once received and verified as a fault with the manufacturer a new item will be shipped. All goods must be unused and returned with original packaging.
You will be notified of returned item being received and also of any updates in the process. Returns can take a while to process with the manufacturer but you will be kept in the loop of the process with any new information as it becomes available.
30 day money back guarantee
If within 30 days from date you purchase a Reliefband you find the product is not working for you all you need to do is send it back and we will give you a full product refund minus postage and handling. In order to qualify for the refund you must provide details of how you used the Reliefband so we can be sure directions were followed. Please ship to our warehouse and once received within 30 days from date of purchase we will refund monies paid for the product minus a $30AUD postage and handling fee.
Note* Please make sure you are using the conductive solution which is needed for the reliefband to work at optimum levels and also reduces tingling.
What Information Do We Collect and How Do We Use It?
When you order, we need to know your name, email address, mailing and billing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
We never store, or retain any credit card details, or any personal information in regards to banking details.
How Does ReliefBand.com.au Protect Customer Information?
Reliefband.com.au uses the latest encryption SSL 128 Bit Encryption technology to keep your personal information safe. All your orders are processed using SSL, and ordering information — including your name, address, and credit card number – is encrypted during this process to our secure server for maximum security. We never store, or retain any credit card details, or any personal information in regards to banking details.
Will ReliefBand.com.au disclose the information it collects to outside parties?
No, we will never share customer information with third parties – privacy is VERY important to us, and we are discreet with all of customer information.
Damages and Side Affects Waver
While ReliefBand has been rigorously tried and tested, ReliefBand.com.au and Neuromedics are only importers of ReliefBand. Therefore buy purchasing Reliefband from Reliefband.com.au and Neuromedics you take responsibility of any damages or side affects that may be caused from the use of Reliefband, full manufacturers warranty still applies.
Possible Changes in Policies